TD Insurance on supporting customers and communities affected by Hurricane Fiona
For more than 18 years, TD Insurance has been a proud partner of the Halifax Chamber of Commerce, offering Home and Auto insurance for members. Supporting customers in their time of need is a top priority for TD Insurance. When Hurricane Fiona made landfall in Atlantic Canada as a post-tropical storm on September 24th, TD Insurance was immediately present to support customers and help communities recover.
For TD Insurance customers in many parts of the region, there was support on the ground before the storm hit. The TD Insurance Catastrophe Claims Advisor Teams travelled to Halifax in advance of the hurricane landfall and were able to start reviewing claims as early as Sunday after the storm passed through certain areas. After Fiona made landfall, TDI's Claims teams proactively reached out to policy holders that may have been affected, using text messages and/or emails, to notify them about opening claims, either digitally or via our call center.
For TD Insurance customers in Sydney who wanted to connect in person to review their claims, they were greeted by members of the TD Insurance Mobile Response Unit, set up in the parking lot of the Sydney branch for ten days to answer questions and provide support. Afterwards, the Response Unit travelled to Dartmouth to set up at the Gale Terrace branch.
"Our top priority is to be there for our customers when it matters most," told Craig Richardson, Vice President of Claims for TD Insurance, to TD Stories. "In this instance, our teams were ready on day-one to help our customers with on the ground support, via our phone channels and through our digital capabilities at a truly devastating time."
Immediately following Hurricane Fiona, TD committed $200,000 to support the Canadian Red Cross in its humanitarian efforts as well as an additional $50,000 to support community organizations focused on food security in the most affected areas of the Maritimes, including Feed Nova Scotia, and Ray of Hope Kitchen, both located in the Nova Scotia.
TD Insurance customers that were affected throughout Atlantic Canada were able to start and manage their claims online, through the TD Insurance Mobile App, or by speaking with a claims advisor at 1-888-773-7022.
Severe weather and safety alerts
Severe weather events, like Hurricane Fiona, can result in significant damage to some of your most valuable assets, including your property and vehicles. The TD Insurance Mobile App can notify you of severe weather events with localized, timely alerts and prevention advice. You can also track multiple locations. The app is available through the Apple App Store or Google Play, and a helpful app tutorial is available on the TD Insurance website.
TD Insurance offers preferred rates on Home and Auto Insurance for members of the Halifax Chamber of Commerce. You can learn more by visiting the TD Insurance website, or by calling 1-844-257-2361.
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